Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you’re new to the platform or brushing up on best practices, understanding the ins and outs of your account, bonus math, and payment processes will set you up for a smooth experience.
Prerequisites
- Valid email address and phone number for account verification.
- Government-issued ID (passport, driver’s license, or ID card) for KYC.
- Proof of address (utility bill or bank statement dated within 3 months).
- At least one funding method: credit/debit card, e-wallet (e.g., Skrill, Neteller), or cryptocurrency wallet.
- Stable internet connection and a modern browser or the mobile-optimized site (progressive web app) — note there is no dedicated app in official stores.
- Age verification: you must be at least 18 years old (or the legal age in your jurisdiction).
Account Setup
- Open your browser and navigate to the official website. Visit Mystake login and click the registration button typically located in the top-right corner.
- Fill in the registration form: choose a username, enter your email, create a strong password (mix of letters, numbers, and symbols), and select your preferred currency. Accept the terms and conditions.
- Verify your email by clicking the link sent to your inbox. If you don’t see it, check your spam folder.
- Complete your profile by adding your full name, date of birth, and address exactly as they appear on your ID.
- Proceed to the deposit section (see Deposits & Withdrawals below) to fund your account and claim any available welcome bonus.
- Before your first withdrawal, complete the KYC process: upload a clear photo of your ID and a recent proof of address. Wait for approval, which usually takes up to 24 hours.
Calculating Your Bonus
Most online casinos, including this one, offer a welcome bonus that matches your first deposit up to a certain percentage. Let’s assume a 100% match bonus up to €/$500 with a 35x wagering requirement on the bonus amount. Here’s how to calculate what you need to wager before withdrawing:
Note: Wagering requirements are applied to the bonus only, unless stated otherwise.
Example: You deposit €200 and receive a €200 bonus.
- Bonus amount: €200
- Wagering requirement: 35 × €200 = €7,000
You must place bets totaling €7,000 before you can withdraw any winnings derived from the bonus. If the game you play contributes differently to wagering (e.g., slots 100%, table games 10%), adjust accordingly. Use the formula:
Total Wager Needed = (Deposit + Bonus) × Wagering Multiplier
Some casinos combine deposit and bonus. Always read the terms. To estimate your expected loss during wagering, consider the house edge. For slots with a 96% RTP (house edge 4%), the expected loss over €7,000 wagered is €280. So your effective bonus value is €200 – €280 = -€80, meaning you statistically lose money. Choose low-house-edge games when possible.
For a visual walkthrough, watch this tutorial:
Safety & Licensing
The platform operates under a Curacao eGaming license, which is common among international casinos. While Curacao-licensed sites provide basic player protection, they do not offer the same level of oversight as MGA or UKGC licenses. Important: Winnings from Curacao-licensed casinos may be subject to local income tax in your country of residence. Consult a tax advisor. The site uses 256-bit SSL encryption to protect your personal and financial data. Two-factor authentication (2FA) is available and highly recommended to secure your account.
Deposits & Withdrawals
Deposits are instant for most methods: Visa, Mastercard, Skrill, Neteller, and Bitcoin. Minimum deposit is typically €10 (or equivalent). Withdrawals are processed within 24–48 hours for e-wallets, 3–5 business days for cards, and 1–2 hours for cryptocurrency. The minimum withdrawal is €20. Always verify your account before requesting a withdrawal to avoid delays.
Common Problems & Fixes
- Login failed – Double-check your username and password. Use the “Forgot Password” link to reset. If your account is locked due to multiple failed attempts, contact support.
- Region not supported – The casino may restrict certain countries. Use a VPN is against terms; instead, check the list of allowed regions on their site.
- Withdrawal pending for days – Ensure your KYC documents are approved. Contact support if it exceeds the stated processing time.
- Bonus not credited – Verify you entered the bonus code (if required) and met the minimum deposit. Check the active bonuses section.
- Game not loading – Clear your browser cache, disable ad-blocker, or try a different browser. The mobile-optimized site also works on most devices.
- Verification document rejected – The photo is blurry, expired, or doesn’t match your profile. Upload a clear, current document with all four corners visible.
Extra Tips
Deposit and withdrawal speeds vary by method. Below is a comparison of typical times.
| Payment Method | Deposit Time | Withdrawal Time |
|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days |
| Skrill/Neteller | Instant | 24–48 hours |
| Bitcoin | Instant | 1–2 hours |
| Bank Transfer | 1–3 business days | 5–7 business days |
Choose e-wallets or crypto for fastest withdrawals. Always complete KYC before requesting your first cashout.
FAQ
How can I reset my password?
Click the “Forgot Password” link on the login page. Enter your registered email, and a reset link will be sent to your inbox. Follow the instructions to create a new password.
What documents are needed for verification?
You need a government-issued ID (passport, driver’s license, or ID card) and a recent utility bill or bank statement showing your name and address. Both must be clear and legible.
Can I change my currency after registration?
No, the currency is set at registration and cannot be changed later. Choose wisely based on your preferred payment methods.
Is there a mobile app?
There is no dedicated app in Google Play or the App Store. However, the website is fully mobile-optimized and can be added to your home screen as a progressive web app (PWA) for quick access.
How long do withdrawals take?
Withdrawal times depend on the method: e-wallets (24–48 hours), cards (3–5 business days), and cryptocurrencies (1–2 hours). Processing starts after your account is verified.
Are winnings from Curacao casinos taxable?
In many jurisdictions, winnings from Curacao-licensed casinos are considered taxable income. You should report them to your local tax authority and consult a professional for advice.
What is the maximum withdrawal limit?
Monthly withdrawal limits vary by account level. Standard accounts may have a limit of €10,000 per month, while VIP players enjoy higher limits. Check the terms or contact support.
Can I self-exclude or limit my play?
Yes, you can set deposit limits, loss limits, or self-exclude through the responsible gaming section in your account settings. These measures are irreversible during the chosen period.
How do I contact customer support?
Live chat is available 24/7 on the website. You can also email support@mystake.com for non-urgent inquiries. Response time is typically under an hour.
By following the steps in this guide, you can navigate account setup, understand bonus requirements, and process withdrawals efficiently. Always gamble responsibly and stay informed about the terms of your chosen platform.
